Customer relationships: putting people first
Customer experience. Customer journeys. Customer satisfaction. Whatever you call it, if you can’t find and keep customers, you haven’t got a business. So you need to get your research right.
Customer experience. Customer journeys. Customer satisfaction. Whatever you call it, if you can’t find and keep customers, you haven’t got a business. So you need to get your research right.
Our starting-point is to make all research person-centered. Why? Because people make decisions in context – and they’re the sum of both their conscious and non-conscious experiences. Whether it’s a customer community, an in-the-moment service tracker or an in-depth loyalty study, we can deliver what you need.
Stacey Symonds, Sr. Director of Customer Experience & Insights
Expedia, Inc.