Customer relationships: putting people first  

Customer experience. Customer journeys. Customer satisfaction. Whatever you call it, if you can’t find and keep customers, you haven’t got a business. So you need to get your research right.

Our starting-point is to make all research person-centered. Why? Because people make decisions in context – and they’re the sum of both their conscious and non-conscious experiences. Whether it’s a customer community, an in-the-moment service tracker or an in-depth loyalty study, we can deliver what you need.

The Jigsaw difference

What our clients say

Jigsaw brings to the table a deep understanding of consumer behavior through the lens of behavioral economics and psychology, which is not the case with many other research firms. They use that expertise to design very thoughtful questionnaires/guides and insightful presentations. We also appreciate their great partnership overall and how flexible the Jigsaw team has been in designing research around our specific travel industry needs.

Stacey Symonds, Sr. Director of Customer Experience & Insights

Expedia, Inc.

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